Nepal's 1st and Only ISO 9001:2015 Certified Rudraksha Organization

Terms and Conditions

1. Acceptance of Terms and Conditions:

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Nepa Rudraksha’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Noticeand any or all Agreements: “Client”, “You” and ““Your” refers to you, the person accessing this websiteand accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and we, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Nepal. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same

2. Return, Refund and Buy Back policy:

Nepa Rudraksha is a family business which has been in operation for over 3 generations. We value of customers and the relationships we build with them. Our sole purpose of existence is to be able to provide the world with energized and authentic Nepali Rudraksha. We insure that the products provided by Nepa Rudraksha is authentic and is fully natural. However, to ensure peace of mind to our valued customers, we have refund and buy back policies stated below: Nepa Rudraksha will refund returns of items that are returned within 30 days of purchase only if the item is not damaged, manipulated or changed in any manner visible to the human eye. Refunds are contingent upon careful examination and the processing of refund can take up to 3 months. Nepa Rudraksha’s “buy back Guarantee” is only applicable if in an unlikely situation the item sold by Nepa Rudraksha is proven to be unauthentic through a verified lab (the customer will be liable for the cost of verification). If the item meets all stated requirement for “buy back” stated earlier, Nepa Rudraksha will buy the item sold in either the market price of the item or the selling price of the item, whichever is lesser. “Buy back Guarantee” is applicable only up to 2 years of purchase, after which Nepa Rudraksha will not provide any sort of buy back option.

Nepa Rudraksha is committed to ensuring that our customers are satisfied with their purchase. However, in an unlikely situation, customers might be eligible for returns or refunds. Nepa Rudraksha assumes that you accept our Return and Refund Policy when visiting our website or make a purchase with Nepa Rudraksha through any means.

Conditions to be met for Refunds:

  • If in an unlikely scenario, the items sold by Nepa Rudraksha are proven to be unauthentic by a verified and accredited  3rd Party Lab, Nepa Rudraksha will provide a 100% refund. However, customers shall be liable for lab inspection fees. 
  • In an unlikely scenario of the item being lost during delivery, Nepa Rudraksha shall provide a 100% refund. Except for when the packages are damaged due to natural disasters or unpredictable circumstances.
  • If there is a more than 20 days delay in order processing, Nepa Rudraksha shall provide a 100% refund to the customer. Except for when customers are made aware of the delay or when Nepa Rudraksha is not made aware of the purchase.
  • Refunds shall also be granted if the customer and Nepa Rudraksha reach a mutual understanding.
  • Refund request shall be reviewed and potentially accepted only up to 30 days of the order date.

For Returns:

  • All Sales made by Nepa Rudraksha through our website, in-store, or through a sales representative are final. Please thoroughly review your order for mistakes before confirming your order.
  • Returns are accepted only when the goods sold by Nepa Rudraksha are damaged during shipping or the shipment has an error. Customers shall notify Nepa Rudraksha immediately about the error or damage no later than 12 hrs after the Package being delivered. 
  • Return requests are reviewed up to 30 days after the item has been sold. After which, Nepa Rudraksha has no legal obligation to fulfil a return.
  • Exceptions to the Return Policy can be made based on mutual agreement between Nepa Rudraksha and the client.

 

Return Address:

Nepa Rudraksha 

Dakshinamurtimargh, Pashupati -08

Kathmandu, Nepal

Number: +9779851059764

Note: Customers are liable for the shipment fees unless specified otherwise.

 

3. Disclaimer:

Nepa Rudraksha is committed to providing relevant information that facilitates the use of Rudraksha and Saligram based on our 3 generations of experience and expertise in the field. However, Nepa Rudraksha does not bear any liability to misinterpretation or misuse of these informations.

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